Refund Policy

Effective Date: February 11, 2026

Jurisdiction: Laws of England and Wales

At SEAMAE, we provide a secure environment for the exchange of digital assets. Due to the nature of digital fulfillment (where products are intangible and delivered instantly), our refund policy differs significantly from physical retail.

By making a purchase on https://seatrian.shop, you acknowledge and agree to the terms below.

1. The Principle of Digital Finality

In accordance with the Consumer Contracts Regulations regarding digital content, once a digital product (license key, download link, or account credential) has been delivered, viewed, or redeemed, the right to a “cool-off” period or a “change of mind” refund is waived.

All sales are final once the digital asset is accessed or delivered to your dashboard/email.

2. Eligibility for Refunds (The SEAMAE Guarantee)

While digital sales are generally final, SEAMAE provides a Money-Back Guarantee under specific circumstances to ensure marketplace integrity. You are eligible for a full refund or replacement if:

Non-Functionality: The license key or credential is proven to be “Invalid,” “Already Used,” or “Inactive” at the moment of delivery.
Material Misdescription: The product received is fundamentally different from the listing (e.g., you purchased a “Global” version but received a “Region-Locked” version).
Non-Delivery: The asset was not delivered within the guaranteed timeframe (typically instant, but no later than 24 hours for manual fulfillments).
Technical Defect: The digital asset has a confirmed inherent defect that prevents its primary function, and the Vendor is unable to provide a working replacement within 48 hours.

3. Explicit Exclusions (Non-Refundable)

Refunds will not be issued for:

User Error: Purchasing the wrong edition, platform, or region (e.g., purchasing a Windows-only key for a Linux system).
Hardware Limitations: Failure of the software to run due to your hardware not meeting the developer’s minimum system requirements.
Buyer’s Remorse: Deciding you no longer want the product after the key has been revealed.
Third-Party Penalties: Accounts or keys banned due to your violation of the software’s Terms of Service (cheating, toxicity, or unauthorized credential changes).
Price Fluctuations: Finding the same product at a lower price elsewhere after the transaction is complete.

4. The Dispute Resolution Process

As a marketplace, SEAMAE facilitates a structured resolution path to protect both Buyers and Vendors.

Direct Negotiation: You must first contact the Vendor via the “Order Page” to report the issue. Vendors are required to respond within 24–48 hours.
SEAMAE Escalation: If the Vendor fails to resolve the issue or provide a working replacement, you may escalate the case to support@seatrian.shop.
Arbitration: SEAMAE will review the evidence (screenshots, activation logs, and chat history). We act as the final arbitrator.
Final Decision: If the claim is found valid, SEAMAE will bypass the Vendor and issue a refund directly from the Vendor’s held balance.

5. Evidence Requirements

To process a refund for a “defective” product, you must provide:

A full-screen screenshot showing the error message.
The system date and time clearly visible.
Proof that you have attempted the troubleshooting steps provided by the Vendor.

Note: SEAMAE reserves the right to use verification tools to check the status of a license key with the original issuer.

6. Refund Methods and Timelines

Approved refunds are processed through the following channels:

Method	Processing Time	Notes
Store Credit	Instant	Available immediately for any future purchase.
Original Payment (Fiat)	5–10 Business Days	Depends on your bank/provider (Stripe, Revolut, etc.).
Crypto Refund	Varies	Subject to network confirmation and current exchange rates.

Anti-Fraud Note: SEAMAE monitors for “Refund Abuse.” Users who demonstrate a pattern of frequent refund requests or “Chargeback Fraud” will have their accounts permanently terminated and may be reported to international fraud databases.