Warranty Policy

Effective Date: February 11, 2026

Jurisdiction: England and Wales

This Warranty Policy outlines the scope of protection provided to Buyers for digital assets and software licenses purchased on the SEAMAE platform (https://seatrian.shop).

1. The “As-Is” Provision and Activation Guarantee

Except as expressly stated in this Policy, all software and digital assets are provided “As-Is” and “As-Available.” SEAMAE, as an intermediary marketplace, does not warrant that the software is error-free or compatible with all hardware configurations.

However, we provide a 100% Activation Guarantee. We warrant that:

The license key, credential, or digital file will be valid and functional at the moment of delivery.
The product matches the material description provided in the listing (version, edition, and regional locking).

2. Warranty Periods

The duration of our support and protection depends on the asset classification:

Product Category	Warranty Duration
Standard Digital Goods	7-Day Initial Defect Window for reporting non-functionality.
Subscription-Based Assets	Covered for the full duration of the purchased term.
Lifetime Licenses	Covered for the standard lifecycle of the software version (subject to the developer’s support terms).

3. Scope of Coverage

A claim is considered valid under this warranty if the product suffers from:

Invalidity: The key is flagged as “invalid” or “already redeemed” upon the first attempt at activation.
Revocation: A license is remotely revoked by the software issuer due to a Vendor-side fault (e.g., payment reversal by the original supplier).
Region Mismatch: The product is geographically locked in a manner that contradicts the “Global” or specific region status advertised in the listing.

4. Explicit Exclusions (Limited Liability)

This warranty does not cover issues arising from:

Hardware Incompatibility: Failure to meet the minimum system requirements clearly specified by the software developer.
Buyer’s Remorse: Purchasing the wrong product, version, or platform (e.g., buying a Windows key for a macOS system).
Third-Party Bans: Account suspensions resulting from the Buyer’s violation of the developer’s End User License Agreement (EULA), including the use of cheats, bots, or toxicity.
Platform Updates: Changes made by the software developer (e.g., Microsoft, Steam, Adobe) that alter the functionality of the software after a successful activation.

5. The Claim and Verification Process

To prevent fraudulent claims and “friendly fraud,” SEAMAE enforces a strict evidence-based verification process.

Submission: Claims must be submitted via support@seatrian.shop within the applicable warranty period.
Evidence Requirements: You must provide unedited, full-screen digital evidence (screenshots or video recordings) showing the error message, the system clock, and the attempted activation.
Remediation:

Tier 1: Technical support to resolve the activation error.
Tier 2: If unresolved, a replacement of the digital asset.
Tier 3: If no replacement is available, a full refund to the original payment method or Store Credit.

6. Vendor Liability and Marketplace Arbitration

For third-party listings, the Vendor is the primary warrantor. However, SEAMAE acts as the final arbitrator.

Legal Note: If a Vendor is found to be in breach of this Warranty Policy, SEAMAE reserves the right to debit the Vendor’s account balance to satisfy a Buyer’s refund claim and may terminate the Vendor’s access to the platform for “Integrity Violations.”

7. Limitation of Damages

In accordance with the Laws of England and Wales, SEAMAE’s liability under this warranty is strictly limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential damages (including loss of data or business profits) arising from the use or failure of the digital assets.